TORONTO, March 10, 2022 /PRNewswire/ – Info-Tech Research Group, a global IT research and consulting firm, has released a new research plan that will enable organizations to support the delivery of robotic process automation (RPA) with solid foundations of collaboration and management. Organizations have many business processes that rely on manual, routine, and repetitive data collection and processing work, and RPA can help automate these processes to meet strategic priorities.
RPA is a technology for automating repetitive rule-based tasks performed by human workers to collect and process data. “Robots” in RPA are software robots that follow prescribed rules to execute business processes. Bots distinguish RPA from other automation technologies by using an application’s user interface (UI) to interact with data sources and output targets as a human user would, rather than relying on programmatic access.
“The Biggest Challenge With RPA Isn’t Technology,” Says Senior Research Analyst Andrew Kum Seun. “Rather, it’s the organizational changes needed to bring business and IT together to jointly own and deliver successful RPA bots.”
Many organizations consider RPA as part of their digital transformation strategy. Of those surveyed, 69% of IT professionals said digital transformation has been a high priority for their organization during the pandemic (Info-Tech Tech Trends 2022).
Info-Tech says that not all commercial capabilities are suitable for RPA. Regulations, corporate policies, process complexity, and ethics can get in the way of the end-to-end automation stakeholders expect. Many operating models do not enable or encourage the collaboration needed to assess underlying business processes and operational systems.
Organizations have struggled to scale RPA beyond the initial proof of concept. Many barriers to scaling are not specific to RPA, but are fundamental to business operations, which can include:
- A lack of understanding or documentation of processes, or they do not reflect reality and are inefficient. Local automation adds to the process debt created by poorly designed and poorly implemented processes.
- Insufficient IT support for automation and lack of business involvement during the delivery process.
- Little desire to change the operation of the company.
- No membership to manage technical debt, resulting in fragile and error-prone RPA solutions.
RPA offers significant opportunities to improve business productivity in an ever-changing environment. However, organizations struggle to understand what it is and how it can fit specifically into their context. Info-Tech recommends the following approach:
- Set the right expectations. Gain a deep understanding of the value and limitations of RPA. Discuss current IT and business operations challenges to determine if they will impact RPA success.
- Build RPA governance. Clarify the roles, processes, and tools needed to support the delivery and management of RPA through IT and business collaboration.
- Evaluate RPA suitability. Get an in-depth view of the business and technical complexities of candidate processes. Indicate where and how RPA should generate the most returns.
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About the Info-Tech Research Group
Info-Tech Research Group is the world’s fastest growing information technology research and consulting company, proudly serving more than 30,000 IT professionals. The company produces unbiased and highly relevant research to help CIOs and IT managers make strategic, timely and well-informed decisions. Info-Tech works closely with IT teams to deliver everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
SOURCE Info-Tech Research Group