9 methods to fix the “Unable to connect to the App Store” error

The iOS App Store is basically the only way to get apps on your iPhone and iPad. Naturally, this means that if for some reason you can’t use the App Store, it will probably be a boring experience. Well, if you have been facing the infamous “Unable to sign in to the App Store” error on your iPhone and iPad, then don’t worry. Here are 9 methods to fix the irritating “Unable to connect to App Store error” on your iOS 15 and iPadOS 15 devices.

Steps to fix “Unable to connect to App Store” error on iPhone and iPad

Having encountered the “Unable to connect to the App Store” issue on iOS several times (everyone from time to time), I can say that the problem is mainly due to poor internet connection. However, sometimes it happens that even when the internet connection seems quite stable.

While the good thing about this problem is that you can get rid of it easily, the bad thing is that it will continue to happen from time to time. So it’s best to always be prepared for the problem with quick fixes.

1. Activate / deactivate airplane mode

Whenever I have connectivity issues on my iPhone, the only quick fix I’m looking for is to switch to Airplane mode. And guess what, it helps me solve the problem – more often than not. So, I’m going to bet on that to fix the “Unable to connect to App Store” issue as well.

Basically just force quit the App Store and then turn Airplane Mode on / off.

On iPhone / iPad equipped with Face ID: Swipe down from the top right corner of the screen to access Control Center.

On iPhone / iPad equipped with Touch ID: Swipe up from the bottom of the screen to display the Control Center.

Now tap the Airplane Mode button to turn it on. Wait a while, then press the Airplane mode button to turn it off. Now launch the App Store to check if the problem is gone. If so, continue with your daily tasks. If not, keep reading.

2. Turn on / off mobile data / Wi-Fi (also restart your device)

Another simple but quite effective trick that you can try to fix slow internet connection is to turn off / on mobile data / Wi-Fi. If the App Store is not working due to a bad internet connection, it might be able to fix the problem.

  • Open Settings app on your iOS / iPadOS -> Wi-Fi / Mobile data. Now turn off the toggle for Wi-Fi / Mobile data. After that restart your iPhone.
Activate or deactivate Wi-Fi

To restart your iPhone / iPad equipped with Face ID: Press and hold the volume up / down button and the power button at the same time. Then drag the power off slider to restart your device.

To restart your iPhone / iPad equipped with Touch ID: Press and hold the power button to display the power off slider. After that, drag the slider to restart your iOS device.

Once your device has restarted, go to Settings -> Mobile data / Wi-Fi (or Access Control Center) and then turn it on.

3. Check the date and time

Make sure the date and time on your iOS / iPadOS device is set correctly for your time zone. If the date and time are incorrect, you may be able to resolve the problem by correcting them. Go to Settings app -> General -> Date and time. Now make sure the Set automatically the toggle is activated.

Check date and time

It will automatically set your date and time according to your time zone. If there is a time zone update available, iOS will notify you. This can usually fix the “Unable to connect to the App Store” error if it was due to a time zone issue.

4. Forget the WiFi network and reconnect

If the Airplane mode trick did not work to resolve the “Unable to connect to the App Store” problem, forget the WiFi network, then reconnect.

  • Open Settings app and go to Wi-Fi. Now press the “i” button right next to the WiFi network. After that press Forget this network and confirm the action. Once done, reconnect your device to the Wi-Fi network.
Forget the Wi-Fi network and reconnect to the network

5. Check Apple System Status for App Store

Whenever Apple’s servers face an outage, a number of features and services (i.e. iCloud backup, iCloud Drive, App Store, Siri, etc.) are affected. So, if the App Store still not working on your device, it would be likely to check the system status of the App Store.

Check Apple's System Status

Go to Apple’s system status page, then make sure the circle to the left of the App Store is green. If the circle is yellow, there are technical issues with the App Store. And in such a situation, there is nothing you can do other than wait for the problem to be fixed.

6. Reset network settings

Resetting network settings to factory defaults is another reliable solution that you can rely on to fix “Unable to connect to App Store” issue on iOS. So if the problem seems to be persistent, it’s okay to give it a go.

Go to Settings -> General -> Reset. Here press Reset network settings. Then you need to enter your device password. You may also need to enter your Screen Time password to continue. Finally, press Reset network settings to finish.

Reset network settings

7. Sign out of your Apple ID and sign back in

On a few occasions, I am able to troubleshoot App Store issues on my iPhone by signing out of my Apple ID and signing back in. While this solution might seem unrelated, it does fix App Store issues.

Open the Applying settings on your iPhone or iPad and tap your profile. Then press Sign out then follow the instructions to sign out of your iOS device. Next, launch the Settings app on your device and then sign back in.

Sign out of Apple ID and sign back in

8. Reset all settings

Whenever I find myself embroiled in complex iOS issues, the one solution I almost always look for is to reset the device to factory settings. And I have to say he successfully saved me on several occasions.

Keep in mind that resetting the device to factory defaults erases all existing settings including VPN and Wi-Fi passwords. However, it keeps all of your media and data intact. So, you have to proceed with this solution keeping these things in mind.

Reset all settings

Head to Settings -> General -> Reset -> Reset all settings. Next, enter your device password and tap Reset all settings again to confirm the action.

9. Update the software

To avoid various bugs and improve performance, Apple frequently deploys software updates. So, you can get rid of random iOS issues just by updating the software – in most cases. If none of the solutions mentioned above worked to fix the App Store issues, updating the software might be the right answer.

Just head to Settings -> General -> Software Update. Your iPhone will check for updates and allow you to install any pending updates that may be available for your iPhone.

Update software on iOS and iPadOS

Once your device has been updated to the latest software version, open the App Store on your device to see if the “Unable to connect to the App Store” error has been fixed. Most often it should be resolved.

To note: If nothing else seems to work, you should contact Apple Support and see if they can help you find a workable solution to the problem.

Solutions to Troubleshoot Cannot Connect to App Store Error in iOS and iPadOS

That’s all we can say about it! Hopefully the App Store has started working as usual again. Since the “Unable to connect to the App Store” error usually occurs due to inconsistent internet connection, the first two methods we mentioned should fix the problem in most cases. However, this can also happen due to App Store bugs and crashes.

So which of these tips successfully fixed App Store issues on your iPhone or iPad? Let us know in the comments.

About Geraldine Higgins

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